Frequently Asked Questions
Get answers about Double Up Food Bucks MountainWise. Not in Western North Carolina? Visit the National Network.
General Program Questions
How does Double Up work?
Double Up matches EBT Card, or food stamp, dollars spent on fruits and vegetables. The daily matching amount varies by location. That means families can get twice the fresh fruits and veggies.
Who qualifies for Double Up?
Anyone receiving SNAP benefits is automatically eligible for the program. If you have an EBT Card, you are eligible for Double Up.
Where can I use Double Up Food Bucks?
In Western North Carolina, there are 17 grocery stores, farmers markets and food hubs that participate in Double Up. Find a location or contact us to find a participating site near you.
What can you buy with Double Up Food Bucks?
At the farmers market, Double Up Food Bucks can only be used to purchase North Carolina-grown fruits, vegetables, and food-producing plants and seeds.
At the grocery store, Double Up Food Bucks can be used to purchase any fresh, frozen, or canned fruits and vegetables.
What if there are no participating Double Up sites in my area?
You can recommend a location to us to tell us where you want Double Up to take root in your area.
What if I'm not in Western North Carolina?
Double Up Food Bucks is available in many states and is growing every day. Visit Double Up America to find other state programs across the country.
What if I need immediate food help?
Call us M-F, 9-5 at 919.274.8838.
Double Up at the Grocery Store
How does Double Up Food Bucks work at grocery stores?
When you use your EBT Card, Double Up matches your fruit and vegetable purchases. For every $1 you spend on fresh, frozen, or canned fruits and vegetables, you earn $1 in Double Up Food Bucks to buy additional fruits and vegetables in the same grocery store. The daily matching amount varies by location.
Grocery stores may use coupons or a loyalty card to provide Double Up Food Bucks.
Double Up runs throughout the year at participating stores.
What can I buy with Double Up Food Bucks at the grocery store?
Double Up Food Bucks can be spent on any fresh, frozen, or canned fruits and vegetables in the store where you earned the Double Up Food Bucks.
Is there a participating grocery store near me?
There are 17 participating locations across Western North Carolina. Find one close to you.
Shopping at the Farmers Market
How does Double Up Food Bucks work at farmers markets?
For every $1 spent with your EBT Card at participating farmers markets, you receive $1 of Double Up Food Bucks to spend on any North Carolina-grown fruits and vegetables. The daily matching amount varies by location.
What can I buy at farmers markets?
EBT Card benefits can be spent on any SNAP-eligible items at the farmers market including fruits, vegetables, bread, eggs, and meat.
In which months does the program run at farmers markets?
Double Up Food Bucks is available at Western North Carolina farmers markets during the market season. Check our location map to see which participating farmers markets near you are open.
Is there a participating farmers market near me?
Double Up Food Bucks is available at 9 farmers markets across Western North Carolina. Find one close to you.
Is there a minimum amount I must spend?
No, there is no minimum amount.
Is there a limit on how much I can spend from my EBT Card at a farmers market?
The sky's the limit! Each day, you can spend as much as you want from your EBT Card. However, Double Up Food Bucks only matches a certain amount of purchases per day.
For example, if you use your EBT Card to spend $30 in SNAP benefits at the market, you could receive $20 in Double Up Food Bucks.
How do I know which vendors accept Double Up Food Bucks at the market?
Most vendors that sell North Carolina-grown fruits and vegetables at participating farmers markets accept Double Up Food Bucks. Look for Double Up Food Bucks signs displayed at market stalls or ask vendors before making a purchase.
How do I get Double Up Food Bucks tokens?
Visit the market office or information booth. When you receive your SNAP tokens, they will match them with Double Up tokens.
Do the Double Up Food Bucks tokens expire?
Double Up tokens must be redeemed within one year.
Can I return my Double Up Food Bucks tokens?
Yes, you can return tokens, but you must have equal value in EBT tokens. For instance, to return $10 of Double Up Food Bucks tokens, you must have $10 of EBT tokens.
Get Involved
How can I support the Double Up program?
Tell others about us! We are always happy when people spread the word.
You can also help Double Up take root in your community by volunteering, recommending a location, and more.
What if I’m not in Western North Carolina?
Double Up Food Bucks is available in many states and is growing every day. Visit Double Up America to find other state programs across the country.
Are there other ways I can get involved with Double Up?
Get in touch and we'll be happy to discuss it with you.
SNAP and EBT
What is the Supplemental Nutrition Assistance Program (SNAP)?
SNAP is a federal food assistance program that provides benefits (or food stamps) so that people in need can purchase healthy food.
Double Up Food Bucks doubles the value of SNAP benefits spent at participating farmers markets and grocery stores.
Are SNAP, food stamps and the North Carolina EBT Card the same thing?
SNAP is the federal program that provides food assistance, often called food stamps, to those who need it. EBT stands for "Electronic Benefits Transfer" and is the mechanism to use SNAP benefits.
In North Carolina, people who are eligible for SNAP are provided an EBT Card. The EBT card is used to purchase eligible food products and access benefits electronically, through EBT, rather than using paper food stamps and checks.
Do I qualify for SNAP/EBT? How do I get an EBT Card?
Visit https://www.ncdhhs.gov/divisions/social-services/food-and-nutrition-services-food-stamps/apply-food-and-nutrition-services-food-stamps-nc for information about how to qualify for SNAP/EBT.
Can I use my EBT card in another state?
Yes, you can use your EBT card out of state.
What can I buy with my EBT card?
You can use your EBT card to buy groceries and seeds or plants that produce food. Items such as alcohol, tobacco products, vitamins, and non-food household items cannot be purchased with EBT.
Can I buy pet food with an EBT card?
No, pet food cannot be purchased with an EBT card.
What if I do not have SNAP?
You can visit https://www.ncdhhs.gov/divisions/social-services/food-and-nutrition-services-food-stamps/apply-food-and-nutrition-services-food-stamps-nc to see if you qualify to receive SNAP and a EBT Card.